I discovered a charge on one of my credit cards that I rarely use (and used last just for the purposes of moving). It was from T-Mobile Hotspot, the wireless service that Starbucks has chosen to use to provide Wi-Fi in their establishments. I purchased the account in order to have Internet access during the 1-week period in which I was actually finalizing my move.
They have a daily $9.99 charge, and a monthly $29.99 charge. I debated whether I would need the service more than 3 days and, concluding it was likely, purchased the service for a month.
So imagine my surprise when I see a charge for the service on my bill, go to the HotSpot site, and discover that the plan I've signed up for requires a 12-month commitment! News to me, let me tell you. Firstly, I've used the HotSpot service before, and didn't commit to any 12 months of use. And secondly, I'm a bit of a stickler for looking for little hidden ... shall we say, "unexpected charges" like that, so the likelyhood that I missed it IF the Starbucks interface wasn't specifically intent on concealing that information is highly unlikely (assuming it presented it at all, at the time).
Furthermore, as the "customer service" person told me ... once I specifically asked ... at the end of the 12 months you roll over to a month-to-month service which also continues being billed until you cancel it. Which, it would appear, you can only do by phone. So I could either cancel the service ... which I haven't used in 7 months and, I can tell you, have no intention of ever using again ... now, paying for the remainder of the year, or I have to make sure I cancel it right at the end of the year.
Look, let me honestly ask since I didn't actually go to business school ... is there a class these guys specifically take to teach them how to make their quarterly numbers at the expense of losing customers? Perhaps entitled, "why it's not really fraud"? Inquiring minds want to know.